Frequently Asked Questions
Everything you need to know about shopping with Mine & Yours.
How do I know the luxury items are authentic?
At Mine & Yours, authenticity is our top priority. Every item undergoes a rigorous multi-point inspection by our in-house experts and is cross-verified using third-party AI technology to ensure 100% authenticity before being listed.
What is your return policy for high-end fashion?
We offer a 14-day return window for most items, provided the security tag remains attached and the item is in its original condition. Please note that certain 'final sale' luxury pieces may be excluded.
How long does shipping take?
Standard domestic orders typically arrive within 3-5 business days. We also offer express overnight shipping for those last-minute wardrobe additions. International shipping times vary by location.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. For larger purchases, we also offer flexible 'Buy Now, Pay Later' options through Klarna and Affirm.
How are the conditions of pre-owned items graded?
Each product page features a detailed condition report ranging from 'New with Tags' to 'Gently Loved.' We provide high-resolution photos and descriptions of any minor wear to ensure complete transparency.
Can I sell my designer items to Mine & Yours?
Yes! We offer both direct buyouts and consignment services for designer handbags, clothing, and accessories. Please visit our 'Sell With Us' page to submit your items for a quote.